{"id":12892,"date":"2025-06-15T01:06:56","date_gmt":"2025-06-14T23:06:56","guid":{"rendered":"https:\/\/ekahi-surfboards.com\/?page_id=12892"},"modified":"2026-09-02T18:15:03","modified_gmt":"2026-09-02T16:15:03","slug":"return-refund-policy-ekahi-surfboards","status":"publish","type":"page","link":"https:\/\/ekahi-surfboards.com\/fr\/return-refund-policy-ekahi-surfboards\/","title":{"rendered":"Return &amp; Refund Policy- EKAHI SURFBOARDS"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"12892\" class=\"elementor elementor-12892\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66cc7541 e-flex e-con-boxed e-con e-parent\" data-id=\"66cc7541\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-340cb602 elementor-widget elementor-widget-text-editor\" data-id=\"340cb602\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h3 class=\"wp-block-heading\" dir=\"ltr\">English Version<\/h3>\n<p dir=\"ltr\"><strong>Return &amp; Refund Policy \u2013 Ekahi Surfboards<\/strong><br \/>Last updated: September 2, 2026<\/p>\n<p dir=\"ltr\"><strong>Return Eligibility &amp; Conditions<\/strong><br \/>You may request a return within 30 days of receiving your order.<\/p>\n<p dir=\"ltr\">To qualify for a return:<\/p>\n<ul dir=\"ltr\">\n<li>The product must be unused and in its original condition, with original packaging where applicable.<\/li>\n<li>You must provide proof of purchase (order confirmation or invoice).<\/li>\n<\/ul>\n<p dir=\"ltr\">Items returned without prior authorization will not be accepted.<\/p>\n<p dir=\"ltr\"><strong>How to Request a Return<\/strong><br \/>To initiate a return, please contact us via our contact page or email us at: <a href=\"mailto:contact@ekahi-surfboards.com\">contact@ekahi-surfboards.com<\/a><\/p>\n<p dir=\"ltr\">If your return is approved:<\/p>\n<ul dir=\"ltr\">\n<li>We will send you the return instructions and, if applicable, a return shipping label.<\/li>\n<li>You must ship the item back within 7 business days of approval, and in any case no later than 15 days after the original delivery date (see our Shipping Policy).<\/li>\n<li>When arranging your own return shipment, please refer to our Shipping Policy for packaging and insurance recommendations.<\/li>\n<\/ul>\n<p dir=\"ltr\">Return shipping costs are generally the responsibility of the customer unless the return is due to a mistake on our part or a manufacturing defect.<\/p>\n<p dir=\"ltr\"><strong>Damaged or Incorrect Items<\/strong><br \/>Please inspect your order upon delivery. If your item is:<\/p>\n<ul dir=\"ltr\">\n<li>Damaged in transit<\/li>\n<li>Defective<\/li>\n<li>Incorrect<\/li>\n<\/ul>\n<p dir=\"ltr\">\u2026contact us immediately so we can evaluate the situation and resolve it.<\/p>\n<p dir=\"ltr\">You may be asked to provide photos or documentation to help us process your claim efficiently.<\/p>\n<p dir=\"ltr\"><strong>Non-Returnable Items<\/strong><br \/>For hygiene or safety reasons, the following items are not eligible for return:<\/p>\n<ul dir=\"ltr\">\n<li>Gift cards<\/li>\n<li>Products that show signs of use, wear, or water exposure<\/li>\n<\/ul>\n<p dir=\"ltr\">If you are unsure about the eligibility of your item, feel free to contact us before placing or returning your order.<\/p>\n<p dir=\"ltr\"><strong>Exchanges<\/strong><br \/>We do not process direct exchanges.<br \/>If you want to exchange an item:<\/p>\n<ol dir=\"ltr\">\n<li>Initiate a return of the original product.<\/li>\n<li>Once approved, place a new order for the desired item.<\/li>\n<\/ol>\n<p dir=\"ltr\"><strong>EU Customers \u2013 Right of Withdrawal<\/strong><br \/>If you reside in the European Union, you benefit from a 14-day cooling-off period under EU consumer law.<br \/>You may cancel or return your order within 14 days of receipt, for any reason, including all surfboards.<\/p>\n<p dir=\"ltr\">Conditions:<\/p>\n<ul dir=\"ltr\">\n<li>Item must be unused, with original packaging where applicable.<\/li>\n<li>Proof of purchase is required.<\/li>\n<\/ul>\n<p dir=\"ltr\">To exercise this right, email us or use the contact form indicating your intent to withdraw.<\/p>\n<p dir=\"ltr\"><strong>Refund Processing<\/strong><br \/>Once your returned item is received and inspected, we will notify you of the outcome:<\/p>\n<ul dir=\"ltr\">\n<li>If approved, a refund will be issued to your original payment method within 10 business days.<\/li>\n<li>If rejected, we will contact you with the reason.<\/li>\n<\/ul>\n<p dir=\"ltr\">Please allow additional time for your bank or credit card issuer to process the refund.<\/p>\n<p dir=\"ltr\">If more than 15 business days have passed since your return was approved and you haven&#8217;t received your refund, please contact us at <a href=\"mailto:contact@ekahi-surfboards.com\">contact@ekahi-surfboards.com<\/a>.<\/p>\n<p dir=\"ltr\"><strong>Contact<\/strong><br \/>If you have any questions about returns or refunds:<br \/>EKAHI SURFBOARDS is operated by MANTA GLOBAL SHAPE<br \/>10 All\u00e9e Cap Sud, 64600 Anglet, France<br \/>Email: <a href=\"mailto:contact@ekahi-surfboards.com\">contact@ekahi-surfboards.com<\/a><\/p>\n<hr \/>\n<h3 dir=\"ltr\">Version Fran\u00e7aise<\/h3>\n<p dir=\"ltr\"><strong>Politique de Retour et de Remboursement \u2013 Ekahi Surfboards<\/strong><br \/>Derni\u00e8re mise \u00e0 jour : 2 septembre 2026<\/p>\n<p dir=\"ltr\"><strong>Conditions de retour<\/strong><br \/>Vous pouvez demander un retour dans un d\u00e9lai de 30 jours apr\u00e8s r\u00e9ception de votre commande.<\/p>\n<p dir=\"ltr\">Pour \u00eatre \u00e9ligible :<\/p>\n<ul dir=\"ltr\">\n<li>Le produit doit \u00eatre non utilis\u00e9 et dans son \u00e9tat d&#8217;origine, avec son emballage d&#8217;origine lorsque applicable.<\/li>\n<li>Une preuve d&#8217;achat est requise (confirmation de commande ou facture).<\/li>\n<\/ul>\n<p dir=\"ltr\">Tout retour sans autorisation pr\u00e9alable sera refus\u00e9.<\/p>\n<p dir=\"ltr\"><strong>Comment effectuer un retour<\/strong><br \/>Pour initier un retour, contactez-nous via notre page de contact ou par email \u00e0 : <a href=\"mailto:contact@ekahi-surfboards.com\">contact@ekahi-surfboards.com<\/a><\/p>\n<p dir=\"ltr\">Si votre retour est accept\u00e9 :<\/p>\n<ul dir=\"ltr\">\n<li>Nous vous enverrons les instructions ainsi qu&#8217;une \u00e9tiquette de retour si applicable.<\/li>\n<li>L&#8217;article doit \u00eatre renvoy\u00e9 sous 7 jours ouvrables apr\u00e8s approbation, et dans tous les cas au plus tard 15 jours apr\u00e8s la date de livraison initiale (voir notre Politique de livraison).<\/li>\n<li>Si vous organisez vous-m\u00eame le retour, merci de vous r\u00e9f\u00e9rer \u00e0 notre Politique de livraison pour les recommandations d&#8217;emballage et d&#8217;assurance.<\/li>\n<\/ul>\n<p dir=\"ltr\">Les frais de retour sont g\u00e9n\u00e9ralement \u00e0 la charge du client, sauf en cas d&#8217;erreur de notre part ou de d\u00e9faut de fabrication.<\/p>\n<p dir=\"ltr\"><strong>Articles endommag\u00e9s ou incorrects<\/strong><br \/>Veuillez inspecter votre commande d\u00e8s r\u00e9ception. Si l&#8217;article est :<\/p>\n<ul dir=\"ltr\">\n<li>Endommag\u00e9 pendant le transport<\/li>\n<li>D\u00e9fectueux<\/li>\n<li>Incorrect<\/li>\n<\/ul>\n<p dir=\"ltr\">\u2026contactez-nous imm\u00e9diatement pour que nous puissions r\u00e9soudre le probl\u00e8me.<\/p>\n<p dir=\"ltr\">Des photos ou documents peuvent \u00eatre demand\u00e9s pour faciliter le traitement.<\/p>\n<p dir=\"ltr\"><strong>Articles non retournables<\/strong><br \/>Pour des raisons d&#8217;hygi\u00e8ne ou de s\u00e9curit\u00e9, les articles suivants ne sont pas \u00e9ligibles au retour :<\/p>\n<ul dir=\"ltr\">\n<li>Cartes cadeaux<\/li>\n<li>Produits pr\u00e9sentant des signes d&#8217;utilisation, d&#8217;usure ou d&#8217;exposition \u00e0 l&#8217;eau<\/li>\n<\/ul>\n<p dir=\"ltr\">En cas de doute, contactez-nous avant de commander ou de retourner un article.<\/p>\n<p dir=\"ltr\"><strong>\u00c9changes<\/strong><br \/>Nous ne proposons pas d&#8217;\u00e9change direct.<br \/>Pour un \u00e9change :<\/p>\n<ol dir=\"ltr\">\n<li>Retournez le produit d&#8217;origine.<\/li>\n<li>Une fois le retour approuv\u00e9, passez une nouvelle commande.<\/li>\n<\/ol>\n<p dir=\"ltr\"><strong>Clients de l&#8217;UE \u2013 Droit de r\u00e9tractation<\/strong><br \/>Si vous r\u00e9sidez dans l&#8217;Union europ\u00e9enne, vous disposez d&#8217;un droit de r\u00e9tractation de 14 jours apr\u00e8s r\u00e9ception de votre commande.<br \/>Vous pouvez annuler ou retourner votre commande dans ce d\u00e9lai, pour n&#8217;importe quelle raison, y compris pour toutes nos planches de surf.<\/p>\n<p dir=\"ltr\">Conditions :<\/p>\n<ul dir=\"ltr\">\n<li>Le produit doit \u00eatre non utilis\u00e9, avec son emballage d&#8217;origine lorsque applicable.<\/li>\n<li>Une preuve d&#8217;achat est requise.<\/li>\n<\/ul>\n<p dir=\"ltr\">Pour exercer ce droit, contactez-nous ou utilisez le formulaire de contact en indiquant votre volont\u00e9 de vous r\u00e9tracter.<\/p>\n<p dir=\"ltr\"><strong>Traitement des remboursements<\/strong><br \/>D\u00e8s r\u00e9ception et inspection de votre retour, nous vous informerons du r\u00e9sultat :<\/p>\n<ul dir=\"ltr\">\n<li>Si approuv\u00e9, le remboursement sera effectu\u00e9 sous 10 jours ouvrables via votre mode de paiement initial.<\/li>\n<li>Si refus\u00e9, nous vous en informerons.<\/li>\n<\/ul>\n<p dir=\"ltr\">Un d\u00e9lai suppl\u00e9mentaire peut s&#8217;appliquer selon votre banque.<\/p>\n<p dir=\"ltr\">Si plus de 15 jours ouvrables se sont \u00e9coul\u00e9s depuis l&#8217;approbation et que vous n&#8217;avez pas re\u00e7u le remboursement, contactez-nous \u00e0 <a href=\"mailto:contact@ekahi-surfboards.com\">contact@ekahi-surfboards.com<\/a>.<\/p>\n<p dir=\"ltr\"><strong>Contact<\/strong><br \/>Pour toute question concernant les retours ou remboursements :<br \/>EKAHI SURFBOARDS est exploit\u00e9 par MANTA GLOBAL SHAPE<br \/>10 All\u00e9e Cap Sud, 64600 Anglet, France<br \/>Email : <a href=\"mailto:contact@ekahi-surfboards.com\">contact@ekahi-surfboards.com<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>English Version Return &amp; Refund Policy \u2013 Ekahi SurfboardsLast updated: September 2, 2026 Return Eligibility &amp; ConditionsYou may request a return within 30 days of receiving your order. To qualify for a return: The product must be unused and in its original condition, with original packaging where applicable. You must provide proof of purchase (order confirmation or invoice). Items returned without prior authorization will not be accepted. How to Request a ReturnTo initiate a return, please contact us via our contact page or email us at: contact@ekahi-surfboards.com If your return is approved: We will send you the return instructions and, if applicable, a return shipping label. You must ship the item back within 7 business days of approval, and in any case no later than 15 days after the original delivery date (see our Shipping Policy). When arranging your own return shipment, please refer to our Shipping Policy for packaging and insurance recommendations. Return shipping costs are generally the responsibility of the customer unless the return is due to a mistake on our part or a manufacturing defect. Damaged or Incorrect ItemsPlease inspect your order upon delivery. If your item is: Damaged in transit Defective Incorrect \u2026contact us immediately so we can evaluate the situation and resolve it. You may be asked to provide photos or documentation to help us process your claim efficiently. Non-Returnable ItemsFor hygiene or safety reasons, the following items are not eligible for return: Gift cards Products that show signs of use, wear, or water exposure If you are unsure about the eligibility of your item, feel free to contact us before placing or returning your order. ExchangesWe do not process direct exchanges.If you want to exchange an item: Initiate a return of the original product. Once approved, place a new order for the desired item. EU Customers \u2013 Right of WithdrawalIf you reside in the European Union, you benefit from a 14-day cooling-off period under EU consumer law.You may cancel or return your order within 14 days of receipt, for any reason, including all surfboards. Conditions: Item must be unused, with original packaging where applicable. Proof of purchase is required. To exercise this right, email us or use the contact form indicating your intent to withdraw. Refund ProcessingOnce your returned item is received and inspected, we will notify you of the outcome: If approved, a refund will be issued to your original payment method within 10 business days. If rejected, we will contact you with the reason. Please allow additional time for your bank or credit card issuer to process the refund. If more than 15 business days have passed since your return was approved and you haven&#8217;t received your refund, please contact us at contact@ekahi-surfboards.com. ContactIf you have any questions about returns or refunds:EKAHI SURFBOARDS is operated by MANTA GLOBAL SHAPE10 All\u00e9e Cap Sud, 64600 Anglet, FranceEmail: contact@ekahi-surfboards.com Version Fran\u00e7aise Politique de Retour et de Remboursement \u2013 Ekahi SurfboardsDerni\u00e8re mise \u00e0 jour : 2 septembre 2026 Conditions de retourVous pouvez demander un retour dans un d\u00e9lai de 30 jours apr\u00e8s r\u00e9ception de votre commande. Pour \u00eatre \u00e9ligible : Le produit doit \u00eatre non utilis\u00e9 et dans son \u00e9tat d&#8217;origine, avec son emballage d&#8217;origine lorsque applicable. Une preuve d&#8217;achat est requise (confirmation de commande ou facture). Tout retour sans autorisation pr\u00e9alable sera refus\u00e9. Comment effectuer un retourPour initier un retour, contactez-nous via notre page de contact ou par email \u00e0 : contact@ekahi-surfboards.com Si votre retour est accept\u00e9 : Nous vous enverrons les instructions ainsi qu&#8217;une \u00e9tiquette de retour si applicable. L&#8217;article doit \u00eatre renvoy\u00e9 sous 7 jours ouvrables apr\u00e8s approbation, et dans tous les cas au plus tard 15 jours apr\u00e8s la date de livraison initiale (voir notre Politique de livraison). Si vous organisez vous-m\u00eame le retour, merci de vous r\u00e9f\u00e9rer \u00e0 notre Politique de livraison pour les recommandations d&#8217;emballage et d&#8217;assurance. Les frais de retour sont g\u00e9n\u00e9ralement \u00e0 la charge du client, sauf en cas d&#8217;erreur de notre part ou de d\u00e9faut de fabrication. Articles endommag\u00e9s ou incorrectsVeuillez inspecter votre commande d\u00e8s r\u00e9ception. Si l&#8217;article est : Endommag\u00e9 pendant le transport D\u00e9fectueux Incorrect \u2026contactez-nous imm\u00e9diatement pour que nous puissions r\u00e9soudre le probl\u00e8me. Des photos ou documents peuvent \u00eatre demand\u00e9s pour faciliter le traitement. Articles non retournablesPour des raisons d&#8217;hygi\u00e8ne ou de s\u00e9curit\u00e9, les articles suivants ne sont pas \u00e9ligibles au retour : Cartes cadeaux Produits pr\u00e9sentant des signes d&#8217;utilisation, d&#8217;usure ou d&#8217;exposition \u00e0 l&#8217;eau En cas de doute, contactez-nous avant de commander ou de retourner un article. \u00c9changesNous ne proposons pas d&#8217;\u00e9change direct.Pour un \u00e9change : Retournez le produit d&#8217;origine. Une fois le retour approuv\u00e9, passez une nouvelle commande. Clients de l&#8217;UE \u2013 Droit de r\u00e9tractationSi vous r\u00e9sidez dans l&#8217;Union europ\u00e9enne, vous disposez d&#8217;un droit de r\u00e9tractation de 14 jours apr\u00e8s r\u00e9ception de votre commande.Vous pouvez annuler ou retourner votre commande dans ce d\u00e9lai, pour n&#8217;importe quelle raison, y compris pour toutes nos planches de surf. Conditions : Le produit doit \u00eatre non utilis\u00e9, avec son emballage d&#8217;origine lorsque applicable. Une preuve d&#8217;achat est requise. Pour exercer ce droit, contactez-nous ou utilisez le formulaire de contact en indiquant votre volont\u00e9 de vous r\u00e9tracter. Traitement des remboursementsD\u00e8s r\u00e9ception et inspection de votre retour, nous vous informerons du r\u00e9sultat : Si approuv\u00e9, le remboursement sera effectu\u00e9 sous 10 jours ouvrables via votre mode de paiement initial. Si refus\u00e9, nous vous en informerons. Un d\u00e9lai suppl\u00e9mentaire peut s&#8217;appliquer selon votre banque. Si plus de 15 jours ouvrables se sont \u00e9coul\u00e9s depuis l&#8217;approbation et que vous n&#8217;avez pas re\u00e7u le remboursement, contactez-nous \u00e0 contact@ekahi-surfboards.com. ContactPour toute question concernant les retours ou remboursements :EKAHI SURFBOARDS est exploit\u00e9 par MANTA GLOBAL SHAPE10 All\u00e9e Cap Sud, 64600 Anglet, FranceEmail : contact@ekahi-surfboards.com<\/p>","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12892","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Return &amp; Refund Policy- EKAHI SURFBOARDS | Ekahi surfboards<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return &amp; Refund Policy- EKAHI SURFBOARDS | Ekahi surfboards\" \/>\n<meta property=\"og:description\" content=\"English Version Return &amp; Refund Policy \u2013 Ekahi SurfboardsLast updated: September 2, 2026 Return Eligibility &amp; ConditionsYou may request a return within 30 days of receiving your order. To qualify for a return: The product must be unused and in its original condition, with original packaging where applicable. You must provide proof of purchase (order confirmation or invoice). Items returned without prior authorization will not be accepted. How to Request a ReturnTo initiate a return, please contact us via our contact page or email us at: contact@ekahi-surfboards.com If your return is approved: We will send you the return instructions and, if applicable, a return shipping label. You must ship the item back within 7 business days of approval, and in any case no later than 15 days after the original delivery date (see our Shipping Policy). When arranging your own return shipment, please refer to our Shipping Policy for packaging and insurance recommendations. Return shipping costs are generally the responsibility of the customer unless the return is due to a mistake on our part or a manufacturing defect. Damaged or Incorrect ItemsPlease inspect your order upon delivery. If your item is: Damaged in transit Defective Incorrect \u2026contact us immediately so we can evaluate the situation and resolve it. You may be asked to provide photos or documentation to help us process your claim efficiently. Non-Returnable ItemsFor hygiene or safety reasons, the following items are not eligible for return: Gift cards Products that show signs of use, wear, or water exposure If you are unsure about the eligibility of your item, feel free to contact us before placing or returning your order. ExchangesWe do not process direct exchanges.If you want to exchange an item: Initiate a return of the original product. Once approved, place a new order for the desired item. EU Customers \u2013 Right of WithdrawalIf you reside in the European Union, you benefit from a 14-day cooling-off period under EU consumer law.You may cancel or return your order within 14 days of receipt, for any reason, including all surfboards. Conditions: Item must be unused, with original packaging where applicable. Proof of purchase is required. To exercise this right, email us or use the contact form indicating your intent to withdraw. Refund ProcessingOnce your returned item is received and inspected, we will notify you of the outcome: If approved, a refund will be issued to your original payment method within 10 business days. If rejected, we will contact you with the reason. Please allow additional time for your bank or credit card issuer to process the refund. If more than 15 business days have passed since your return was approved and you haven&#8217;t received your refund, please contact us at contact@ekahi-surfboards.com. ContactIf you have any questions about returns or refunds:EKAHI SURFBOARDS is operated by MANTA GLOBAL SHAPE10 All\u00e9e Cap Sud, 64600 Anglet, FranceEmail: contact@ekahi-surfboards.com Version Fran\u00e7aise Politique de Retour et de Remboursement \u2013 Ekahi SurfboardsDerni\u00e8re mise \u00e0 jour : 2 septembre 2026 Conditions de retourVous pouvez demander un retour dans un d\u00e9lai de 30 jours apr\u00e8s r\u00e9ception de votre commande. Pour \u00eatre \u00e9ligible : Le produit doit \u00eatre non utilis\u00e9 et dans son \u00e9tat d&#8217;origine, avec son emballage d&#8217;origine lorsque applicable. Une preuve d&#8217;achat est requise (confirmation de commande ou facture). Tout retour sans autorisation pr\u00e9alable sera refus\u00e9. Comment effectuer un retourPour initier un retour, contactez-nous via notre page de contact ou par email \u00e0 : contact@ekahi-surfboards.com Si votre retour est accept\u00e9 : Nous vous enverrons les instructions ainsi qu&#8217;une \u00e9tiquette de retour si applicable. L&#8217;article doit \u00eatre renvoy\u00e9 sous 7 jours ouvrables apr\u00e8s approbation, et dans tous les cas au plus tard 15 jours apr\u00e8s la date de livraison initiale (voir notre Politique de livraison). Si vous organisez vous-m\u00eame le retour, merci de vous r\u00e9f\u00e9rer \u00e0 notre Politique de livraison pour les recommandations d&#8217;emballage et d&#8217;assurance. Les frais de retour sont g\u00e9n\u00e9ralement \u00e0 la charge du client, sauf en cas d&#8217;erreur de notre part ou de d\u00e9faut de fabrication. Articles endommag\u00e9s ou incorrectsVeuillez inspecter votre commande d\u00e8s r\u00e9ception. Si l&#8217;article est : Endommag\u00e9 pendant le transport D\u00e9fectueux Incorrect \u2026contactez-nous imm\u00e9diatement pour que nous puissions r\u00e9soudre le probl\u00e8me. Des photos ou documents peuvent \u00eatre demand\u00e9s pour faciliter le traitement. Articles non retournablesPour des raisons d&#8217;hygi\u00e8ne ou de s\u00e9curit\u00e9, les articles suivants ne sont pas \u00e9ligibles au retour : Cartes cadeaux Produits pr\u00e9sentant des signes d&#8217;utilisation, d&#8217;usure ou d&#8217;exposition \u00e0 l&#8217;eau En cas de doute, contactez-nous avant de commander ou de retourner un article. \u00c9changesNous ne proposons pas d&#8217;\u00e9change direct.Pour un \u00e9change : Retournez le produit d&#8217;origine. Une fois le retour approuv\u00e9, passez une nouvelle commande. Clients de l&#8217;UE \u2013 Droit de r\u00e9tractationSi vous r\u00e9sidez dans l&#8217;Union europ\u00e9enne, vous disposez d&#8217;un droit de r\u00e9tractation de 14 jours apr\u00e8s r\u00e9ception de votre commande.Vous pouvez annuler ou retourner votre commande dans ce d\u00e9lai, pour n&#8217;importe quelle raison, y compris pour toutes nos planches de surf. Conditions : Le produit doit \u00eatre non utilis\u00e9, avec son emballage d&#8217;origine lorsque applicable. Une preuve d&#8217;achat est requise. Pour exercer ce droit, contactez-nous ou utilisez le formulaire de contact en indiquant votre volont\u00e9 de vous r\u00e9tracter. Traitement des remboursementsD\u00e8s r\u00e9ception et inspection de votre retour, nous vous informerons du r\u00e9sultat : Si approuv\u00e9, le remboursement sera effectu\u00e9 sous 10 jours ouvrables via votre mode de paiement initial. Si refus\u00e9, nous vous en informerons. Un d\u00e9lai suppl\u00e9mentaire peut s&#8217;appliquer selon votre banque. Si plus de 15 jours ouvrables se sont \u00e9coul\u00e9s depuis l&#8217;approbation et que vous n&#8217;avez pas re\u00e7u le remboursement, contactez-nous \u00e0 contact@ekahi-surfboards.com. ContactPour toute question concernant les retours ou remboursements :EKAHI SURFBOARDS est exploit\u00e9 par MANTA GLOBAL SHAPE10 All\u00e9e Cap Sud, 64600 Anglet, FranceEmail : contact@ekahi-surfboards.com\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ekahi-surfboards.com\/fr\/return-refund-policy-ekahi-surfboards\/\" \/>\n<meta property=\"og:site_name\" content=\"Ekahi surfboards\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/people\/Ekahi-Surfboards\/61578219723353\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-02T16:15:03+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ekahi-surfboards.com\\\/return-refund-policy-ekahi-surfboards\\\/\",\"url\":\"https:\\\/\\\/ekahi-surfboards.com\\\/return-refund-policy-ekahi-surfboards\\\/\",\"name\":\"Return &amp; Refund Policy- EKAHI SURFBOARDS | Ekahi surfboards\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ekahi-surfboards.com\\\/#website\"},\"datePublished\":\"2025-06-14T23:06:56+00:00\",\"dateModified\":\"2026-09-02T16:15:03+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/ekahi-surfboards.com\\\/return-refund-policy-ekahi-surfboards\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/ekahi-surfboards.com\\\/return-refund-policy-ekahi-surfboards\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/ekahi-surfboards.com\\\/return-refund-policy-ekahi-surfboards\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/ekahi-surfboards.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Return &amp; Refund Policy- EKAHI SURFBOARDS\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/ekahi-surfboards.com\\\/#website\",\"url\":\"https:\\\/\\\/ekahi-surfboards.com\\\/\",\"name\":\"Ekahi surfboards\",\"description\":\"Engineered for speed. 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To qualify for a return: The product must be unused and in its original condition, with original packaging where applicable. You must provide proof of purchase (order confirmation or invoice). Items returned without prior authorization will not be accepted. How to Request a ReturnTo initiate a return, please contact us via our contact page or email us at: contact@ekahi-surfboards.com If your return is approved: We will send you the return instructions and, if applicable, a return shipping label. You must ship the item back within 7 business days of approval, and in any case no later than 15 days after the original delivery date (see our Shipping Policy). When arranging your own return shipment, please refer to our Shipping Policy for packaging and insurance recommendations. Return shipping costs are generally the responsibility of the customer unless the return is due to a mistake on our part or a manufacturing defect. Damaged or Incorrect ItemsPlease inspect your order upon delivery. If your item is: Damaged in transit Defective Incorrect \u2026contact us immediately so we can evaluate the situation and resolve it. You may be asked to provide photos or documentation to help us process your claim efficiently. Non-Returnable ItemsFor hygiene or safety reasons, the following items are not eligible for return: Gift cards Products that show signs of use, wear, or water exposure If you are unsure about the eligibility of your item, feel free to contact us before placing or returning your order. ExchangesWe do not process direct exchanges.If you want to exchange an item: Initiate a return of the original product. Once approved, place a new order for the desired item. EU Customers \u2013 Right of WithdrawalIf you reside in the European Union, you benefit from a 14-day cooling-off period under EU consumer law.You may cancel or return your order within 14 days of receipt, for any reason, including all surfboards. Conditions: Item must be unused, with original packaging where applicable. Proof of purchase is required. To exercise this right, email us or use the contact form indicating your intent to withdraw. Refund ProcessingOnce your returned item is received and inspected, we will notify you of the outcome: If approved, a refund will be issued to your original payment method within 10 business days. If rejected, we will contact you with the reason. Please allow additional time for your bank or credit card issuer to process the refund. If more than 15 business days have passed since your return was approved and you haven&#8217;t received your refund, please contact us at contact@ekahi-surfboards.com. ContactIf you have any questions about returns or refunds:EKAHI SURFBOARDS is operated by MANTA GLOBAL SHAPE10 All\u00e9e Cap Sud, 64600 Anglet, FranceEmail: contact@ekahi-surfboards.com Version Fran\u00e7aise Politique de Retour et de Remboursement \u2013 Ekahi SurfboardsDerni\u00e8re mise \u00e0 jour : 2 septembre 2026 Conditions de retourVous pouvez demander un retour dans un d\u00e9lai de 30 jours apr\u00e8s r\u00e9ception de votre commande. Pour \u00eatre \u00e9ligible : Le produit doit \u00eatre non utilis\u00e9 et dans son \u00e9tat d&#8217;origine, avec son emballage d&#8217;origine lorsque applicable. Une preuve d&#8217;achat est requise (confirmation de commande ou facture). Tout retour sans autorisation pr\u00e9alable sera refus\u00e9. Comment effectuer un retourPour initier un retour, contactez-nous via notre page de contact ou par email \u00e0 : contact@ekahi-surfboards.com Si votre retour est accept\u00e9 : Nous vous enverrons les instructions ainsi qu&#8217;une \u00e9tiquette de retour si applicable. L&#8217;article doit \u00eatre renvoy\u00e9 sous 7 jours ouvrables apr\u00e8s approbation, et dans tous les cas au plus tard 15 jours apr\u00e8s la date de livraison initiale (voir notre Politique de livraison). Si vous organisez vous-m\u00eame le retour, merci de vous r\u00e9f\u00e9rer \u00e0 notre Politique de livraison pour les recommandations d&#8217;emballage et d&#8217;assurance. Les frais de retour sont g\u00e9n\u00e9ralement \u00e0 la charge du client, sauf en cas d&#8217;erreur de notre part ou de d\u00e9faut de fabrication. Articles endommag\u00e9s ou incorrectsVeuillez inspecter votre commande d\u00e8s r\u00e9ception. Si l&#8217;article est : Endommag\u00e9 pendant le transport D\u00e9fectueux Incorrect \u2026contactez-nous imm\u00e9diatement pour que nous puissions r\u00e9soudre le probl\u00e8me. Des photos ou documents peuvent \u00eatre demand\u00e9s pour faciliter le traitement. Articles non retournablesPour des raisons d&#8217;hygi\u00e8ne ou de s\u00e9curit\u00e9, les articles suivants ne sont pas \u00e9ligibles au retour : Cartes cadeaux Produits pr\u00e9sentant des signes d&#8217;utilisation, d&#8217;usure ou d&#8217;exposition \u00e0 l&#8217;eau En cas de doute, contactez-nous avant de commander ou de retourner un article. \u00c9changesNous ne proposons pas d&#8217;\u00e9change direct.Pour un \u00e9change : Retournez le produit d&#8217;origine. Une fois le retour approuv\u00e9, passez une nouvelle commande. Clients de l&#8217;UE \u2013 Droit de r\u00e9tractationSi vous r\u00e9sidez dans l&#8217;Union europ\u00e9enne, vous disposez d&#8217;un droit de r\u00e9tractation de 14 jours apr\u00e8s r\u00e9ception de votre commande.Vous pouvez annuler ou retourner votre commande dans ce d\u00e9lai, pour n&#8217;importe quelle raison, y compris pour toutes nos planches de surf. Conditions : Le produit doit \u00eatre non utilis\u00e9, avec son emballage d&#8217;origine lorsque applicable. Une preuve d&#8217;achat est requise. Pour exercer ce droit, contactez-nous ou utilisez le formulaire de contact en indiquant votre volont\u00e9 de vous r\u00e9tracter. Traitement des remboursementsD\u00e8s r\u00e9ception et inspection de votre retour, nous vous informerons du r\u00e9sultat : Si approuv\u00e9, le remboursement sera effectu\u00e9 sous 10 jours ouvrables via votre mode de paiement initial. Si refus\u00e9, nous vous en informerons. 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